Birdie

Added 1w ago

Birdie is a platform that gathers customer signals from surveys, support tickets, voice calls, chat, and social media, correlates them with customer profiles, and supplies structured context to AI agents and workflow systems for enterprise CX, product, and technical teams.

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Subprocessors

Third parties that may process data on Birdie's behalf, grouped by function.

Cloud Computing1

AW
Amazon Web Services
aws.amazon.comAdded 5d ago
EU · US2 data types
- Provides cloud hosting services and storage for account data and recorded videos.

Customer Support1

IN
Intercom
intercom.comAdded 5d ago
EU
- Provides customer support service via messaging platform.

Customer Experience1

CU
Customer.io
customer.ioAdded 5d ago
EU
- Provides transactional email service for account updates and product notifications.

Observability1

SE
Sentry
sentry.ioAdded 5d ago
EU1 data type
- Provides error logging service for debugging and issue diagnosis.

Artificial Intelligence1

OP
OpenAI
openai.comAdded 5d ago
US1 data type
- Provides instant transcription and audio intelligence for recorded content.

Change history

Subprocessors, regions, and use cases added or removed as Birdie's list changed over time.

Customers

Companies publicly known to use Birdie.

85 potential customers

Metabase, PandaDoc, Khoros and 82 others list another customer experience company as a subprocessor, but not Birdie.

DR
Dratadrata.com
Drata offers a compliance automation and trust management platform that uses AI agents to automate governance, risk, and compliance tasks such as control mapping, evidence collection, and third‑party risk assessments. The platform is used by startups, mid‑size businesses, and enterprises.