Customer Experience

Adobe develops software for creating and editing visual content, managing documents, and delivering digital experiences for individuals, businesses, and educators. Its product portfolio includes Photoshop, Illustrator, Acrobat, Creative Cloud, and Experience Cloud.

Customer.io provides a data-driven platform that enables businesses to build automated, personalized customer journeys and messaging across multiple channels. The platform includes tools for segmentation, campaign creation, analytics, and AI integration for marketers and support teams.

Google Marketing Platform is a collection of advertising and analytics tools that lets marketers measure campaigns and manage digital media across channels.

Qualtrics provides an experience management platform that gathers and analyzes customer, employee, and product feedback across multiple channels, delivering insights and automated actions for enterprises and other organizations.

Contentsquare provides an experience intelligence platform that collects and analyzes user behavior data across web, mobile, and other digital channels. It is used by enterprises and mid‑market brands to understand how customers interact with their products and services.

Hightouch provides a platform that lets marketers activate customer data in real time to build and run personalized campaigns across marketing channels. It includes a composable customer data platform and AI agents for audience creation, creative generation, and campaign orchestration.

Dovetail provides a platform that collects customer feedback from sources such as sales calls, support tickets, and surveys, then uses AI to analyze the data and deliver insights for product, design, sales, and support teams. Organizations use it to centralize fragmented customer signals and make data‑driven decisions.

VWO provides a platform that enables companies to run A/B tests, personalization, and other experiments on websites and mobile apps to optimize digital experiences and conversion rates. The platform collects user behavior data to help businesses analyze and improve their online performance.

Khoros provides AI-powered community and social media management platforms that help large enterprises organize customer conversations, generate knowledge, and engage across social channels.

Merkle offers data-driven marketing and customer experience services to brands, helping them design and deliver personalized experiences across multiple channels.

AskNicely offers customer experience software that enables service businesses to measure customer feedback, motivate frontline staff, and track the impact on revenue.

Gleam provides a platform that lets businesses create contests, giveaways, and referral campaigns to capture leads and grow their customer base. It includes tools such as entry forms, pop‑ups, instant‑win rewards, and social‑media galleries for marketers.

Yotpo offers eCommerce brands tools to collect product reviews, run customer loyalty programs, and manage AI-driven product visibility. The platform integrates with marketing and commerce systems to help online retailers increase sales and retain customers.

GaggleAMP offers an employee advocacy platform that enables employees to share pre‑approved brand content through tools like Slack and Microsoft Teams, and provides analytics on reach, leads, and pipeline for B2B companies. It is used by marketing, sales, HR, and leadership teams to amplify content via employee networks.

SMT Tech provides technology solutions for managing customer and employee experience, enabling enterprises to collect and act on feedback. It serves businesses in more than 40 countries.

Commanders Act offers an AI‑ready data platform that enables companies to collect, analyze, and activate customer data across devices and channels for marketing and advertising purposes.

Lumen by Talkwalker is a platform that offers social listening, media monitoring, and competitive intelligence for marketing, PR, and insights teams. It enables organizations to track conversations across social, digital, and AI channels.

Airship offers a mobile‑first platform that lets brands create and manage cross‑channel customer journeys—including push, SMS, email, in‑app, web, and wallet messages—without writing code. It is used by marketers and product teams to deliver personalized communications and gather customer data.

Engine provides print, signage, merchandise, eCommerce fulfilment, and customer data automation services for businesses to engage with their customers. It serves organisations such as sports clubs, retailers, health providers, and educational institutions.

Optimizely offers a platform that lets marketing and digital teams create, test, personalize, and optimize website and app experiences.

Birdie is a platform that gathers customer signals from surveys, support tickets, voice calls, chat, and social media, correlates them with customer profiles, and supplies structured context to AI agents and workflow systems for enterprise CX, product, and technical teams.

Kochava provides an omnichannel measurement and attribution platform that lets advertisers, publishers, and other marketers track and analyze marketing performance across multiple channels and devices.

Tenon provides a marketing automation platform built on the ServiceNow AI Platform that lets marketing and operations teams create, run, and track email, SMS, and campaign workflows using data stored in ServiceNow. It is intended for organizations that already use ServiceNow.

Hootsuite is a social media management platform that provides scheduling, content creation, analytics, and social listening in a single interface. It is used by businesses and organizations to manage and monitor their social media presence.