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Crescendo

Customer Support
crescendo.ai
Added 2d ago

Crescendo offers an AI‑native customer experience platform that combines contact‑center, ticketing, routing, knowledge base, and workforce‑management capabilities into a single system, and includes AI agents and a managed team that operate and continuously calibrate the platform for enterprise customers.

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Third parties that may process data on Crescendo's behalf, grouped by function.

Cloud Computing3
  • AW
    Amazon Web Services
    aws.amazon.comAdded 2d ago
    US1 product
    • Provides speech-to-text services.
    • Provides text-to-speech services.
    • Supports real-time conversations.
  • GO
    Google
    google.comAdded 2d ago
    US2 products
    • Analyzes transcripts using generative AI services.
    • Facilitates communications.
    • Generates assistant responses using generative AI services.
    • Generates CX insights using generative AI services.
    • Processes conversations using generative AI services.
    • Processes knowledge and documents using generative AI services.
    • Provides cloud hosting services.
    • Provides file storage.
    • Supports content collaboration.
  • MA
    Microsoft Azure
    azure.microsoft.comAdded 2d ago
    US1 product
    • Generates CX insights.
    • Processes transcripts.
    • Provides text-to-speech services.
    • Supports real-time conversations.
Communications5
  • DE
    Deepgram
    deepgram.comAdded 2d ago
    US1 product
    • Provides automatic speech recognition for call recordings.
  • EL
    ElevenLabs
    elevenlabs.ioAdded 2d ago
    US1 product
    • Provides text-to-speech services.
    • Supports real-time conversations.
  • LI
    LiveKit
    livekit.comAdded 2d ago
    US1 product
    • Processes live audio and related session metadata for voice interactions.
    • Provides cloud-based real-time voice and WebRTC media transport.
    • Provides room infrastructure.
  • SL
    Slack
    slack.comAdded 2d ago
    US1 product
    • Facilitates internal communications.
    • Processes conversation content.
    • Supports customer-facing Slack integration messaging.
  • TW
    Twilio2
    twilio.comAdded 2d ago
    US1 product
    twilio inc.
    • Handles inbound telephony.
    • Provides telephony for voicebot.
    twilio inc. (sendgrid)
    • Handles transcripts.
    • Sends outbound emails.
Observability1
  • EL
    Elastic
    elastic.coAdded 2d ago
    US1 product
    • Provides cloud hosting services.
AI Infrastructure1
  • GR
    Groq
    groq.comAdded 2d ago
    US1 product
    • Supports real-time conversations, transcripts, and CX insights.
Other1
  • GU
    Guru
    getguru.comAdded 2d ago
    US1 product
    • Provides AI-powered knowledge platform.
Customer Support2
  • HU
    HubSpot
    hubspot.comAdded 2d ago
    US1 product
    • Manages prospect and customer contact data.
    • Sends sales, marketing, and support communications.
    • Tracks interactions.
  • ZE
    Zendesk
    zendesk.deAdded 2d ago
    US1 product
    • Processes communications content such as cloud recordings or in-meeting chat transcripts.
    • Provides cloud-based customer service platform.
Artificial Intelligence1
  • OP
    OpenAI
    openai.comAdded 2d ago
    US1 product
    • Provides AI services for CX insights.
    • Provides AI services for real-time conversations.
    • Provides AI services for transcriptions.
Data Platform1
  • RE
    Redis
    redis.ioAdded 2d ago
    US1 product
    • Caches transcripts.
Transcription1
  • SO
    Soniox
    soniox.comAdded 2d ago
    US1 product
    • Provides text-to-speech services.
    • Supports real-time conversations.
Cybersecurity1
  • VE
    Venn
    venn.comAdded 2d ago
    US1 product
    • Provides secure BYO-PC technology.