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DO

Dovetail

Customer Experience
dovetail.com
Added 2w ago

Dovetail provides a platform that collects customer feedback from sources such as sales calls, support tickets, and surveys, then uses AI to analyze the data and deliver insights for product, design, sales, and support teams. Organizations use it to centralize fragmented customer signals and make data‑driven decisions.

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Third parties that may process data on Dovetail's behalf, grouped by function.

Cloud Computing2
  • AW
    Amazon Web Services
    aws.amazon.comAdded 1d ago
    AU · DE · +31 data type
    • Provides infrastructure for the Dovetail application.
    • Stores and processes all data uploaded to Dovetail.
  • GC
    Google Cloud
    cloud.google.comAdded 1d ago
    AU · EU · +11 data type
    • Processes content uploaded to Dovetail for AI features.
    • Provides infrastructure for Dovetail's AI features.
Identity & Auth1
  • OK
    Okta
    okta.comAdded 1d ago
    US1 data type
    • Authenticates users of Dovetail services.
Communications2
  • AS
    AssemblyAI
    assemblyai.comAdded 1d ago
    IE · US1 data type
    • Transcribes web application audio files.
  • TW
    Twilio
    twilio.comAdded 1d ago
    US2 data types
    • Tracks usage.
Artificial Intelligence1
  • AN
    Anthropic
    anthropic.comAdded 1d ago
    US1 data type
    • Processes content uploaded to Dovetail for AI features.
Transcription1
  • RE
    Rev
    rev.comAdded 1d ago
    DE · US1 data type
    • Transcribes web application audio files for some languages.
Payments1
  • ST
    Stripe
    stripe.comAdded 1d ago
    US2 data types
    • Processes payments for billing.
Data & Analytics3
  • FU
    Fullstory
    fullstory.comAdded 1d ago
    US3 data types
    • Provides usage analytics and tracking for free workspaces.
  • FI
    Fivetran
    fivetran.comAdded 1d ago
    US3 data types
    • Syncs data from data warehouse to third-party tools.
  • SN
    Snowflake
    snowflake.comAdded 1d ago
    US2 data types
    • Processes account data and usage data analytics.
Observability2
  • SE
    Sentry
    sentry.ioAdded 1d ago
    US2 data types
    • Tracks errors from Dovetail products.
  • DA
    Datadog
    datadoghq.comAdded 1d ago
    US2 data types
    • Provides application logging and platform observability.
    • Tracks errors and application logs from Dovetail products.
Customer Experience1
  • QU
    Qualtrics
    qualtrics.comAdded 1d ago
    US3 data types
    • Collects survey responses for Net Promoter Score and customer experience satisfaction.
Workflow Orchestration1
  • LI
    Linear
    linear.appAdded 1d ago
    US2 data types
    • Tracks support tickets raised by users.
Customer Support4
  • IN
    Intercom
    intercom.comAdded 1d ago
    US2 data types
    • Allows customers to raise and track support issues.
  • HU
    HubSpot
    hubspot.comAdded 1d ago
    US3 data types
    • Automates outbound marketing emails.
  • SA
    Salesforce
    salesforce.comAdded 1d ago
    US3 data types
    • Manages customer relations.
  • QU
    Quarterzip
    quarterzip.aiAdded 1d ago
    US
    • Provides screen sharing for onboarding and support.
CPQ & Contract Management1
  • SE
    Sequence
    sequencehq.comAdded 1d ago
    GB3 data types
    • Provides billing and usage services.