Ada provides AI-driven customer service agents that automate support inquiries for enterprise teams across multiple channels and languages. Enterprises use the platform to resolve a large share of contacts without human agents.
Subprocessors
27Third parties that may process data on Ada's behalf, grouped by function.
- AWCA · EU · +1
- Provides artificial intelligence models.
- Provides hosting.
- GCEU · USgoogle cloud
- Provides automated speech recognition (ASR).
- Provides message translation.
- Provides text-to-speech (TTS).
looker- Provides business intelligence and analytics.
- MAUS
- Provides artificial intelligence models.
- Provides automated speech recognition (ASR).
- Provides database hosting.
- Provides text-to-speech for voice.
- ANUS
- Provides artificial intelligence models.
- COUS
- Provides artificial intelligence models.
- OPUS
- Provides artificial intelligence models.
- BAUS
- Provides artificial intelligence models.
- GRUS
- Provides artificial intelligence models.
- LAEU · US
- Provides logging.
- CHUS
- Provides in-product tours and onboarding.
- CLEU · US
- Provides analytics.
- COUS
- Provides data pipelines and analytics.
- MOCA · EU · +1
- Provides database hosting.
- OAUS
- Provides business intelligence and analytics.
- POUS
- Provides analytics.
- TUCA · EU · +1
- Provides vector and full-text search engine.
- CLCA · EU · +1
- Provides web broker hosting.
- DAUS
- Provides logging.
- ELCA · EU · +1
- Provides answer prediction.
- Provides database hosting.
- SEUS
- Provides error reporting.
- DEUS
- Provides automated speech recognition (ASR).
- ELEU · US
- Provides generated text-to-speech (TTS).
- PUCA · EU · +1
- Provides realtime processing.
- TWUSsendgrid
- Provides email services.
twilio- Processes and distributes messaging for SMS, WhatsApp and Facebook Messenger channels.
- Provides telephone calls and call recording.
- Provides two-factor authentication.
- SVCA · EU · +1
- Provides webhooks functionality and infrastructure.
- FIUS
- Scrapes knowledge from selected web pages.
- PYUS
- Provides technical support.
Change history
Subprocessors, regions, and use cases added or removed as Ada's list changed over time.
Customers
10Companies publicly known to use Ada.
- CHCheckrcheckr.com
Checkr provides AI‑enhanced background check and identity verification services for businesses such as employers, lenders, landlords, and insurers.
- BIBitPaybitpay.com
BitPay offers a crypto wallet application that enables individuals and businesses to buy, store, swap, and spend cryptocurrencies, and provides merchants with tools to accept crypto payments.
- 1P1Password1password.com
1Password provides password, secret, and access management software for teams and enterprises, allowing them to store and control credentials, app access, and AI tools.
- HEHeapheap.io
Heap provides a digital analytics platform that records all user interactions on websites and apps, giving companies data on customer behavior, conversion, and retention. It offers product analytics, session replay, and data science tools for businesses to analyze and improve user experiences.
- COContentsquarecontentsquare.com
Contentsquare provides an experience intelligence platform that collects and analyzes user behavior data across web, mobile, and other digital channels. It is used by enterprises and mid‑market brands to understand how customers interact with their products and services.
- QTQlik Talendtalend.com
Qlik Talend offers a cloud-based platform for data integration, transformation, and governance that enables organizations to combine, cleanse, and manage data across on-premises, cloud, and hybrid environments.
- CACalendlycalendly.com
Calendly provides an online appointment scheduling platform that lets individuals and organizations create and share booking links to coordinate meetings. It integrates with calendar and video‑conferencing tools to automate availability for users.
- CLClariclari.com
Clari provides a revenue orchestration platform that uses AI to combine data from CRM, ERP, and email, enabling pipeline management, sales engagement, forecasting, and customer retention for enterprise revenue teams.
- HOHotjarhotjar.com
Hotjar offers heatmaps, session recordings, funnel analysis, and survey tools that let website owners and product teams see how visitors interact with their sites. It is used by businesses and developers to identify usability issues and improve user experience.
- ZAZapierzapier.com
Zapier is a platform that lets businesses and developers connect AI models and thousands of apps to create automated workflows and AI agents without writing code. It provides a governed, no‑code environment for integrating AI with everyday software.
Third parties that may process data on Ada's behalf, grouped by function.
- AWCA · EU · +1
- Provides artificial intelligence models.
- Provides hosting.
- GCEU · USgoogle cloud
- Provides automated speech recognition (ASR).
- Provides message translation.
- Provides text-to-speech (TTS).
looker- Provides business intelligence and analytics.
- MAUS
- Provides artificial intelligence models.
- Provides automated speech recognition (ASR).
- Provides database hosting.
- Provides text-to-speech for voice.
- ANUS
- Provides artificial intelligence models.
- COUS
- Provides artificial intelligence models.
- OPUS
- Provides artificial intelligence models.
- BAUS
- Provides artificial intelligence models.
- GRUS
- Provides artificial intelligence models.
- LAEU · US
- Provides logging.
- CHUS
- Provides in-product tours and onboarding.
- CLEU · US
- Provides analytics.
- COUS
- Provides data pipelines and analytics.
- MOCA · EU · +1
- Provides database hosting.
- OAUS
- Provides business intelligence and analytics.
- POUS
- Provides analytics.
- TUCA · EU · +1
- Provides vector and full-text search engine.
- CLCA · EU · +1
- Provides web broker hosting.
- DAUS
- Provides logging.
- ELCA · EU · +1
- Provides answer prediction.
- Provides database hosting.
- SEUS
- Provides error reporting.
- DEUS
- Provides automated speech recognition (ASR).
- ELEU · US
- Provides generated text-to-speech (TTS).
- PUCA · EU · +1
- Provides realtime processing.
- TWUSsendgrid
- Provides email services.
twilio- Processes and distributes messaging for SMS, WhatsApp and Facebook Messenger channels.
- Provides telephone calls and call recording.
- Provides two-factor authentication.
- SVCA · EU · +1
- Provides webhooks functionality and infrastructure.
- FIUS
- Scrapes knowledge from selected web pages.
- PYUS
- Provides technical support.