Hotjar
Data & AnalyticsHotjar offers heatmaps, session recordings, funnel analysis, and survey tools that let website owners and product teams see how visitors interact with their sites. It is used by businesses and developers to identify usability issues and improve user experience.
Subprocessors
24Third parties that may process data on Hotjar's behalf, grouped by function.
- ATAU3 data types
- Provides customer support and ticketing services.
- ZEUS3 data types
- Provides customer support and ticketing services.
- ADCA3 data types
- Provides customer support and ticketing services.
- SAUS1 data type1 product
- Provides Tableau dashboard reporting.
- REIT1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- CPUS1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- COFR1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- ONFR1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- TEFR1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- URDE1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- ZTUS1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- DEGB1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- SCIN1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- LAUS1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- AWDE · ES · +63 data types7 products
- Hosts customer data and backups for Sense Chat.
- Provides data hosting.
- Provides large language model.
- MAAU · CA · +133 data types3 products
- Provides data hosting.
- Provides large language model.
- OPEU · US1 data type1 product
- Provides large language model.
- DAIE · US1 data type1 product
- Hosts names and durations of tests.
- Hosts recordings for user tests.
- TWIE1 data type1 product
- Provides data hosting for user interviews.
- POUS1 data type2 products
- Provides email delivery service.
- DEUS2 data types1 product
- Provides speech-to-text services.
- TRUS1 data type2 products
- Provides participant rewards.
- SNUS2 data types1 product
- Provides data warehouse.
- TUUS2 data types1 product
- Provides vector database search and index services.
Change history
Subprocessors, regions, and use cases added or removed as Hotjar's list changed over time.
Customers
5Companies publicly known to use Hotjar.
- JWJWXjwx.com
JWX offers a video technology platform that lets streamers, publishers, and advertisers create, deliver, and monetize video content. The platform includes media management, live and on-demand streaming, and ad monetization capabilities.
- CHChameleonchameleon.io
Chameleon provides a platform that tracks user behavior, delivers in‑app guidance and personalized experiences, and automates product fixes for product teams.
- UJUJETujet.cx
UJET offers a cloud-based contact center platform that combines voice, chat, and mobile channels with AI-driven virtual agents and workforce management tools for businesses of any size. It enables customer service teams to automate routine tasks and provide assisted human interactions.
- MEMetabasemetabase.com
Metabase is an open-source analytics platform that lets data teams query, visualize, and share data from databases or warehouses, available as self-hosted software or a cloud service. It provides a UI for building dashboards and supports embedding analytics in applications.
- CLClearbitclearbit.com
Clearbit provides B2B companies with data enrichment, scoring, and intent signals that augment lead, contact, and account records. Its platform supplies public and proprietary data, including company hierarchy and role information, for use in sales and marketing workflows.
Third parties that may process data on Hotjar's behalf, grouped by function.
- ATAU3 data types
- Provides customer support and ticketing services.
- ZEUS3 data types
- Provides customer support and ticketing services.
- ADCA3 data types
- Provides customer support and ticketing services.
- SAUS1 data type1 product
- Provides Tableau dashboard reporting.
- REIT1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- CPUS1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- COFR1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- ONFR1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- TEFR1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- URDE1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- ZTUS1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- DEGB1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- SCIN1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- LAUS1 data type
- Provides maintenance services.
- Provides professional services.
- Provides support services.
- AWDE · ES · +63 data types7 products
- Hosts customer data and backups for Sense Chat.
- Provides data hosting.
- Provides large language model.
- MAAU · CA · +133 data types3 products
- Provides data hosting.
- Provides large language model.
- OPEU · US1 data type1 product
- Provides large language model.
- DAIE · US1 data type1 product
- Hosts names and durations of tests.
- Hosts recordings for user tests.
- TWIE1 data type1 product
- Provides data hosting for user interviews.
- POUS1 data type2 products
- Provides email delivery service.
- DEUS2 data types1 product
- Provides speech-to-text services.
- TRUS1 data type2 products
- Provides participant rewards.
- SNUS2 data types1 product
- Provides data warehouse.
- TUUS2 data types1 product
- Provides vector database search and index services.