Freshworks
Customer SupportFreshworks offers AI-enabled service software that helps businesses manage employee and customer support operations. The platform is used by IT, HR, finance, legal, and customer service teams.
Subprocessors
33Third parties that may process data on Freshworks's behalf, grouped by function.
- AWAU · EU · +315 products
- Provides primary cloud infrastructure hosting all SaaS applications.
- Stores, processes, and transmits almost all data used in its products and services.
- GOAU · EU · +29 products
- Analyzes performance and usage metrics of iOS and Android apps to optimize experience.
- Provides AI computing services using Anthropic models.
- Provides infrastructure and cloud computing services.
- Provides open-source fonts and icons for seamless integration.
- Translates agent and customer interaction messages for multilingual support.
- MAAU · EU · +28 products
- Provides AI functionalities using proprietary and derived models with oversight option.
- MIAU · EU · +22 products
- Collects customer feedback through surveys.
- TWEU · US12 productssendgrid, inc.
- Provides transactional email delivery services.
- Serves as backup email service provider for sending and receiving emails.
twilio inc.**- Provides platform to programmatically initiate and receive calls and SMS.
- Provides platform to programmatically initiate and receive calls, SMS, or Whatsapp messaging.
segment- Provides marketing analytics and reporting for its services.
- MAUS1 product
- Delivers bulk email campaigns triggered programmatically.
- Sends individual emails to end-users.
- APUS9 products
- Provides tours, tips, and tutorials for new customers and new features.
- ZEEU3 products
- Validates emails to improve marketing campaigns.
- PUEU · US1 product
- Provides real-time browser updates for its services.
- ASEU · US1 product
- Provides audio transcription services for its services.
- FUUS3 products
- Enriches contacts maintained in products with social or publicly available information.
- RCUS1 product
- Parses submitted resumes to populate applicant tracking system fields.
- AUEU · US2 products
- Filters spam from comments, trackbacks, and contact form messages in forums.
- SNAU · EU · +210 products
- Provides analytic data warehouse for dynamic reporting and analytics features.
- DAAU · EU · +315 products
- Processes and stores customer data in data lake environment.
- Provides data storage, governance, ETL, machine learning workloads, and analytics.
- E6AU · EU · +315 products
- Provides high-performance SQL query engine for reporting and analytics features.
- POEU · US1 product
- Provides product usage reporting.
- IMUS5 products
- Provides tours, tips, and tutorials for new customers and new features.
- CAUS8 products
- Allows booking meetings for onboarding, account setup, and product demos.
- VEEU · US1 product
- Provides realtime text collaboration tooling for its services.
- DRAU · EU · +13 products
- Sends quotes for signature.
- WOEU · US4 products
- Builds integrations between products and other software.
- Provides workflow automation through connectors.
- MEEU · US4 products
- Enables integrations with third-party applications via marketplace apps.
- REEU · US1 product
- Provides video transcription services for its services.
- CLAU · EU · +314 products
- Delivers web application firewall, DDoS protection, CDN, malware protection, and other security services.
- WIAU · EU · +315 products
- Scans and analyzes cloud environments for risks, vulnerabilities, misconfigurations, and exposures.
- BUUS1 product
- Provides error tracking and reporting for its services.
- DAEU · US1 product
- Provides performance measurement and log analysis for its services.
- HOEU · US1 product
- Provides performance measurement and log analysis for its services.
- STUS1 product
- Processes credit card transactions for its customers.
- INUS1 product
- Provides support functions and communications for its services.
- SAUS1 product
- Provides sales and support automation for its services.
- ZEUS1 product
- Provides support communications for its services.
Change history
Subprocessors, regions, and use cases added or removed as Freshworks's list changed over time.
Customers
7Companies publicly known to use Freshworks.
- BRBrowserStackbrowserstack.com
BrowserStack offers a cloud-based testing platform that lets developers and QA teams run web and mobile applications on real browsers, devices, and operating systems. It provides manual and automated testing tools for cross‑browser, device, visual, accessibility, and performance testing.
- CLCloudConvertcloudconvert.com
CloudConvert provides an online file conversion service that lets users and developers convert files between over 200 formats.
- CHChargebeechargebee.com
Chargebee offers a subscription billing and revenue management platform that supports recurring, usage‑based, and other pricing models for SaaS and AI companies. The platform automates invoicing, payments, tax compliance, and revenue recognition for businesses.
- JWJWXjwx.com
JWX offers a video technology platform that lets streamers, publishers, and advertisers create, deliver, and monetize video content. The platform includes media management, live and on-demand streaming, and ad monetization capabilities.
- ASAstronomerastronomer.io
Astronomer provides a managed platform for running Apache Airflow, enabling data engineers and developers to build, schedule, and monitor data, ML, and AI pipelines. It includes tools such as a CLI, web IDE, and an AI assistant to simplify development, deployment, and operation of Airflow workloads.
- OUOutreachoutreach.ai
Outreach provides an AI platform that helps revenue teams manage prospecting, deals, forecasting, coaching, and account expansion. It is used by sales, marketing, revenue operations, and customer success teams.
- BABackblazebackblaze.com
Backblaze provides cloud backup and storage services, offering low-cost, scalable object storage and backup solutions for businesses and individual users.
Third parties that may process data on Freshworks's behalf, grouped by function.
- AWAU · EU · +315 products
- Provides primary cloud infrastructure hosting all SaaS applications.
- Stores, processes, and transmits almost all data used in its products and services.
- GOAU · EU · +29 products
- Analyzes performance and usage metrics of iOS and Android apps to optimize experience.
- Provides AI computing services using Anthropic models.
- Provides infrastructure and cloud computing services.
- Provides open-source fonts and icons for seamless integration.
- Translates agent and customer interaction messages for multilingual support.
- MAAU · EU · +28 products
- Provides AI functionalities using proprietary and derived models with oversight option.
- MIAU · EU · +22 products
- Collects customer feedback through surveys.
- TWEU · US12 productssendgrid, inc.
- Provides transactional email delivery services.
- Serves as backup email service provider for sending and receiving emails.
twilio inc.**- Provides platform to programmatically initiate and receive calls and SMS.
- Provides platform to programmatically initiate and receive calls, SMS, or Whatsapp messaging.
segment- Provides marketing analytics and reporting for its services.
- MAUS1 product
- Delivers bulk email campaigns triggered programmatically.
- Sends individual emails to end-users.
- APUS9 products
- Provides tours, tips, and tutorials for new customers and new features.
- ZEEU3 products
- Validates emails to improve marketing campaigns.
- PUEU · US1 product
- Provides real-time browser updates for its services.
- ASEU · US1 product
- Provides audio transcription services for its services.
- FUUS3 products
- Enriches contacts maintained in products with social or publicly available information.
- RCUS1 product
- Parses submitted resumes to populate applicant tracking system fields.
- AUEU · US2 products
- Filters spam from comments, trackbacks, and contact form messages in forums.
- SNAU · EU · +210 products
- Provides analytic data warehouse for dynamic reporting and analytics features.
- DAAU · EU · +315 products
- Processes and stores customer data in data lake environment.
- Provides data storage, governance, ETL, machine learning workloads, and analytics.
- E6AU · EU · +315 products
- Provides high-performance SQL query engine for reporting and analytics features.
- POEU · US1 product
- Provides product usage reporting.
- IMUS5 products
- Provides tours, tips, and tutorials for new customers and new features.
- CAUS8 products
- Allows booking meetings for onboarding, account setup, and product demos.
- VEEU · US1 product
- Provides realtime text collaboration tooling for its services.
- DRAU · EU · +13 products
- Sends quotes for signature.
- WOEU · US4 products
- Builds integrations between products and other software.
- Provides workflow automation through connectors.
- MEEU · US4 products
- Enables integrations with third-party applications via marketplace apps.
- REEU · US1 product
- Provides video transcription services for its services.
- CLAU · EU · +314 products
- Delivers web application firewall, DDoS protection, CDN, malware protection, and other security services.
- WIAU · EU · +315 products
- Scans and analyzes cloud environments for risks, vulnerabilities, misconfigurations, and exposures.
- BUUS1 product
- Provides error tracking and reporting for its services.
- DAEU · US1 product
- Provides performance measurement and log analysis for its services.
- HOEU · US1 product
- Provides performance measurement and log analysis for its services.
- STUS1 product
- Processes credit card transactions for its customers.
- INUS1 product
- Provides support functions and communications for its services.
- SAUS1 product
- Provides sales and support automation for its services.
- ZEUS1 product
- Provides support communications for its services.