Gainsight
Customer SupportGainsight provides a customer success platform that enables post‑sales teams to manage retention, expansion, and product adoption through data‑driven workflows and AI agents. It is used by B2B companies to coordinate customer success, support, and education activities.
Subprocessors
26Third parties that may process data on Gainsight's behalf, grouped by function.
- ALDE1 product
- Hosts data for search capabilities.
- AWDE · IE · +17 products
- Provides AI models.
- Provides cloud services.
- GODE · US5 products
- Anonymizes IP addresses and provides application usage analytics.
- Provides back-up cloud services.
- Provides cloud computing.
- Provides cloud services for generative artificial intelligence features.
- Provides data analytics.
- Provides web services.
- GCNL · US2 productsgoogle cloud emea limited
- Provides back-up cloud services.
looker data sciences, inc.- Provides analytics.
- IBDE · US4 products
- Provides cloud services for generative artificial intelligence features.
- Provides natural language processing and cloud services.
- MIEU · US6 products
- Provides cloud services for generative artificial intelligence features and AI agentic services.
- AUDE · US2 products
- Provides authentication platform.
- BOUS1 product
- Provides content management and file sharing.
- DAUS5 products
- Provides application monitoring.
- SEUS6 products
- Provides application monitoring.
- NRUS1 product
- Provides application monitoring.
- GLUS6 products
- Provides application monitoring.
- SLDE · US1 product
- Provides log management and analytics.
- FOUS6 products
- Provides AI-powered customer service and support automation.
- SADE · US1 product
- Provides cloud services.
- ZEUS5 products
- Provides customer service software.
- FUUS1 product
- Provides user interface services.
- RIUS1 product
- Integrates with multiple source systems using extract and load.
- SNUS1 product
- Provides data warehousing.
- JWUS1 product
- Provides video hosting and streaming services.
- NIUS5 products
- Provides integration services.
- OPAE · AU · +66 products
- Provides cloud services for generative artificial intelligence features.
- RAUS1 product
- Provides cloud-based AI voice agent development and deployment platform.
- SLUS1 product
- Provides IT support chat.
- TWUS5 products
- Provides email services.
- WOUS1 product
- Provides workflow and integration processing.
Change history
Subprocessors, regions, and use cases added or removed as Gainsight's list changed over time.
Customers
11Companies publicly known to use Gainsight.
- CNCato Networkscatonetworks.com
Cato Networks provides a cloud-native Secure Access Service Edge (SASE) platform that combines SD‑WAN, security services, and a global network backbone for enterprise customers.
- AAAbnormal AIabnormal.ai
Abnormal AI provides a behavioral AI security platform that detects and blocks phishing, business email compromise, account takeover, and other malicious email attacks for organizations by analyzing user behavior at machine speed.
- DRDigital Realtydigitalrealty.com
Digital Realty operates a global data center platform that offers colocation, interconnection, and cloud infrastructure services to enterprises and service providers. It provides access to over 300 data centers in more than 55 markets.
- SMSmartBearsmartbear.com
SmartBear offers testing, API management, and observability tools that help developers and software teams ensure application quality throughout the software development lifecycle.
- LOLogglyloggly.com
Loggly provides a cloud-based log management and analysis service that collects, stores, and enables users to search and visualize log data from applications and infrastructure. It is used by developers and operations teams.
- CLClariclari.com
Clari provides a revenue orchestration platform that uses AI to combine data from CRM, ERP, and email, enabling pipeline management, sales engagement, forecasting, and customer retention for enterprise revenue teams.
- PAPalo Alto Networkspaloaltonetworks.com
Palo Alto Networks provides cybersecurity platforms and services—including network security, cloud security, identity security, and threat‑intelligence solutions—for enterprises and other organizations. Its products are used by security teams, IT infrastructure staff, and other enterprise IT professionals.
- UJUJETujet.cx
UJET offers a cloud-based contact center platform that combines voice, chat, and mobile channels with AI-driven virtual agents and workforce management tools for businesses of any size. It enables customer service teams to automate routine tasks and provide assisted human interactions.
- ZOZoomInfozoominfo.com
ZoomInfo provides a B2B go-to-market platform that offers contact and company data, intent signals, and AI-driven sales automation tools. It is used by sales, marketing, recruiting, and RevOps teams to identify, engage, and close customers.
- SLSumo Logicsumologic.com
Sumo Logic provides a cloud-based platform for log management, monitoring, and security information and event management (SIEM) that lets developers, IT operations, and security teams collect, analyze, and act on log data from cloud and on-premises systems.
Showing the 10 most recent of 11 customers
Third parties that may process data on Gainsight's behalf, grouped by function.
- ALDE1 product
- Hosts data for search capabilities.
- AWDE · IE · +17 products
- Provides AI models.
- Provides cloud services.
- GODE · US5 products
- Anonymizes IP addresses and provides application usage analytics.
- Provides back-up cloud services.
- Provides cloud computing.
- Provides cloud services for generative artificial intelligence features.
- Provides data analytics.
- Provides web services.
- GCNL · US2 productsgoogle cloud emea limited
- Provides back-up cloud services.
looker data sciences, inc.- Provides analytics.
- IBDE · US4 products
- Provides cloud services for generative artificial intelligence features.
- Provides natural language processing and cloud services.
- MIEU · US6 products
- Provides cloud services for generative artificial intelligence features and AI agentic services.
- AUDE · US2 products
- Provides authentication platform.
- BOUS1 product
- Provides content management and file sharing.
- DAUS5 products
- Provides application monitoring.
- SEUS6 products
- Provides application monitoring.
- NRUS1 product
- Provides application monitoring.
- GLUS6 products
- Provides application monitoring.
- SLDE · US1 product
- Provides log management and analytics.
- FOUS6 products
- Provides AI-powered customer service and support automation.
- SADE · US1 product
- Provides cloud services.
- ZEUS5 products
- Provides customer service software.
- FUUS1 product
- Provides user interface services.
- RIUS1 product
- Integrates with multiple source systems using extract and load.
- SNUS1 product
- Provides data warehousing.
- JWUS1 product
- Provides video hosting and streaming services.
- NIUS5 products
- Provides integration services.
- OPAE · AU · +66 products
- Provides cloud services for generative artificial intelligence features.
- RAUS1 product
- Provides cloud-based AI voice agent development and deployment platform.
- SLUS1 product
- Provides IT support chat.
- TWUS5 products
- Provides email services.
- WOUS1 product
- Provides workflow and integration processing.